Renew your registration

You must renew your inbound tour operator registration before it expires.

We'll send you a renewal form 1 month before the expiry date. If you don't receive it, contact us for a new one.

How to renew

You must lodge your renewal form before your registration expires.

Fees apply.

You can submit your form:

• in person at an OFT contact centre
• by post to:
  • Industry Licensing Unit
    Office of Fair Trading
    GPO Box 3111
    BRISBANE  QLD  4001.

Processing time

The normal processing time is 4 to 6 weeks.

Continuing to work

If we've received your renewal form before your registration expires, you can keep working while we process your renewal.

During this time, you must be able to produce:

• your expired certificate
• a receipt from us for your renewal fee (please contact us to ask for one).

Complying with legal requirements

As an inbound tour operator, you must comply with all Queensland and Australian travel service laws, including the:

• Tourism Services Act 2003 (Queensland)
• Fair Trading Act 1989 (Queensland)—includes the Australian Consumer Law
• Competition and Consumer Act 2010 (Australia).

You must also comply with the mandatory code of conduct for inbound tour operators.

Expired registrations

You can't restore your registration after it has expired. You'll need to re-apply.

Read more about how to register as an inbound tourism operator.

Appealing our decision

If we refuse your renewal and you disagree with our decision, you have 28 days to appeal the decision to the Queensland Civil and Administrative Review Tribunal.